The Customer Test: When Service Fails the Customer
CASE 1: Ovo Energy by B4’s CEO, Richard Rosser
Daily news and press releases from members, guest writers and the B4 team.
CASE 1: Ovo Energy by B4’s CEO, Richard Rosser
B4 Members gathered at B4 HQ for a thought-provoking session with culture specialist and B4 Platinum Member, Claire Croft, exploring what it really takes to build a workplace where people and business deliver meaningful impact. From the outset, Claire reframed “culture” away from perks and gimmicks—“bean bags and beer fridges” don’t make a culture—and toward the everyday decisions, behaviours, and systems that shape how work gets done.
(B4 HQ · Led by Caroline O’Connor, Fourth Born)
Boardman, Hawkins & Osborne LLP (BH&O) has once again been recognised as one of the region’s leading family law firms, achieving top-tier rankings in both The Legal 500 and Chambers & Partners 2026 Guides — a remarkable achievement for a firm that has just celebrated its seventh anniversary.
A stylish, taut, thriller.
Leading law firm Freeths has advised RQA Europe Ltd on its move to become an employee-owned company.
The Oxford Trust, an Oxford-based charity with the mission to “encourage the pursuit of science”, has marked the start of construction of its new Aspen Building at the Wood Centre for Innovation in Headington, Oxford with an official groundbreaking ceremony – an important milestone in its 40th anniversary year.
The Oxford Trust, an independent charitable trust dedicated to “encouraging the pursuit of science”, marked its 40th anniversary with a special evening at Rhodes House, Oxford, on 25th September 2025. The event brought together 200 guests from the worlds of science, business, and education, and members of the wider community.
As the March 2026 deadline approaches, businesses that suffered losses during the COVID-19 pandemic have a final opportunity to claim compensation under Business Interruption (BI) insurance policies. Recent legal changes mean more companies may now qualify, even if they were previously denied. If your business had BI cover in place during the first lockdown, now is the time to review your policy, seek expert advice, and act before your chance to recover pandemic-related losses is gone for good. Don’t miss out – find out what steps you need to take before it’s too late.
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Please join us on Tuesday, October 14th, 2-6:30PM at the Royal Suite of St. Pancras Hotel London, concurrent with Frieze London Art Week, for an afternoon tea and social featuring conversations with visionaries at the intersection of art, culture, and business.
Thinking in Fields is a strategic advisory practice founded by David Finch, who brings over 30 years of experience helping businesses think clearly, act decisively, and grow with purpose.
Royal Cars, one of Oxfordshire’s most recognised transport providers, has credited its long-standing partnership with B4, the county’s leading business community network, as a key driver in its continued success and growth.
Unipart, the supply chain performance improvement partner, has appointed Gerry Ewart-Brookes as Bid Director for Future Defence Support Solutions.
Unipart, the supply chain performance improvement partner, and KBR announced a new strategic partnership bringing together the two businesses’ world-class capabilities to deliver innovative and resilient solutions for the defence industry.