Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Disneyworld.

Attractions, Hospitality Services, Training

The Disney Way

Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.

Wed 10th February 2021

In this business brunch, Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Walt Disney World. They discuss the secrets behind Walt Disney World’s outstanding reputation and explain why world-class customer service requires a lot more than just wishing on a star.

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Additional Tags: #customer experience #Customer services #training

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