Managing CX from Crisis to Recovery: 6 ways to engage with Lindsay Willott of Customer Thermometer
“Ten years of change in one week” was how the New York Times characterised the way the Coronavirus pandemic has swept through society.
Relationships with customers have changed overnight. In this talk we will discuss the fact that we may not see a “return to normal” for years.
As a result, what does customer service look like? Encompassing factors such as why word of mouth will be more important than ever, and how you can seek out and meet customers’ unmet needs, Lindsay Willott founder of Customer Thermometer will discuss the main changes we’ve seen and how you can go about tackling them.
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