The Disney Way
Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.
In this business brunch, Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Walt Disney World. They discuss the secrets behind Walt Disney World’s outstanding reputation and explain why world-class customer service requires a lot more than just wishing on a star.
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Five days. Five gatherings. One consistent theme: purposeful collaboration.
Last week was one of those weeks that reminds me exactly why B4 exists.
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