How your customers’ experience has changed in 2020…

...and what you should do about it. Do you know what your customer experience is costing you? This webinar provided insights, strategies and inspiration to maximise the value of your customer journey.

The COVID-19 pandemic has fundamentally shifted customer attitudes, and moved a huge amount of customer interaction offline, and out of sight. Sharing insights from Blenheim Palace, Courtyard by Marriott Oxford City Centre and Conference Oxford, learn how this will affect your business, and how to overcome the challenges and realise the opportunities.

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