About
Stephen will ensure every journey meets your expectations and requirements, and will specifically support assignments involving brand, marketing, customer experience, retail, and other income generation.Stephen’s business journey started in the High Street at age 15 and took him to Regent Street, via the Tower of London, to Buckingham Palace by age 30. A combination of luck, curiosity and thinking differently enabled his contribution to the cultural retail revolution of the early 1990s.
Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. His journey features milestones such as creating the Buckingham Palace Shop, launching London’s cable car, revitalising a confectionery-themed visitor attraction, and turning a national conservation charity inside-out, from property- to customer-focus.
Stephen is a Trustee of Abbotsford, the former home of Sir Walter Scott, and now a five star-rated visitor attraction, and is also a visitor attractions quality assessor for Visit England. He keeps his optimism muscle in shape by supporting Tottenham Hotspur.
Organisation
Content
Energise Your Enterprise | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Bala McAlinn as they discuss the seventh and final part of the POSITIVE Compass tool: E for Energy.
Results: What’s the Verdict? | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by John Barford as they discuss the sixth part of the POSITIVE Compass tool: V for Verdict.
Using Incentives Successfully | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Chantal Orlik as they discuss the sixth part of the POSITIVE Compass tool: I for Incentive.
Building Great Teams | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Megan Carter as they discuss the fifth part of the POSITIVE Compass tool: T for Teams.
Energise Your Enterprise | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Bala McAlinn as they discuss the seventh and final part of the POSITIVE Compass tool: E for Energy.
Results: What’s the Verdict? | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by John Barford as they discuss the sixth part of the POSITIVE Compass tool: V for Verdict.
Using Incentives Successfully | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Chantal Orlik as they discuss the sixth part of the POSITIVE Compass tool: I for Incentive.
Building Great Teams | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Megan Carter as they discuss the fifth part of the POSITIVE Compass tool: T for Teams.
How to Innovate | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Tagore Ramoutar as they discuss the fourth part of the POSITIVE Compass tool: I for Innovation.
Service Sells | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Jon Young as they discuss the third part of the POSITIVE Compass tool: S for Service.
The 21st Century Organisation | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Frank Nigriello as they discuss the second part of the POSITIVE Compass tool: O for Organisation.
The 21st Century Organisation | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Frank Nigriello as they discuss the second part of the POSITIVE Compass tool: O for Organisation.
How to Innovate | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Tagore Ramoutar as they discuss the fourth part of the POSITIVE Compass tool: I for Innovation.
Service Sells | The Innovation Toolkit
In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Jon Young as they discuss the third part of the POSITIVE Compass tool: S for Service.
Finding Your Purpose | The Innovation Toolkit
In the first of a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Erick Rainey as they discuss the first part of the POSITIVE Compass tool: P for Purpose.
Your Introduction to the World of Business (Episode 1)
Your Introduction to the World of Business gives businesses the opportunity to broaden the horizons of their future employees, and for students to learn more and ask questions about the world of business.
Meet Donna Torres of Xero
On this episode of The Business Brunch, join guests Jo Bentley of The Henley Coaching Partnership, Stephen Cook of V Purposeful Strategy, Stephen Spencer of Stephen Spencer + Associates, Stewart Elliston of Freeths and Emma Bullock of Chapman Robinson & Moore as they interview special guest Donna Torres of Xero.
What matters to your customers in the new era?
What to discuss with your team this month.
We’ll meet again… but how will we feel?
On this edition of The Business Brunch, we are joined by Stephen Spencer from Stephen Spencer + Associates, Wendy Ball from the Ashmolean Museum, Jon Young from BVA BDRC and Tagore Ramoutar from The Oxford Artisan Distillery as they discuss how people will react and what measures businesses should take to help visitors return to enjoy attractions and hospitality venues again.… what meeting again in the post Covid world will look and feel like.
We’ll meet again… but how will we feel?
Join members of the B4 Retail, Hospitality, Leisure, Conference & Events Hub as they discuss navigating the ‘new normal’ for your customers & guests.
We’ll meet again… but how will we feel?
Join members of the B4 Retail, Hospitality, Leisure, Conference & Events Hub as they discuss navigating the ‘new normal’ for your customers & guests.
The Disney Way
Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.
The Disney Way
Frank Nigriello’s loyalty and long service towards his employer, Unipart, is possibly matched only by his undoubted admiration and genuine fascination for all things Disney. So when Stephen Spencer made a passing reference to Disney as possibly his optimum case study when it comes to his area of expertise, customer experience, it didn’t take a rocket scientist to work out that these two could be TV gold….and so it proved.
The Disney Way
Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.
Trusting the Model
“A number of years ago, as the recently-appointed Commercial Director for the National Trust for Scotland, I attended a landmark tourism conference featuring speakers from some of the world’s most revered attractions and institutions. One speaker, Jo Pike, made a great impression on me.
How your customers’ experience has changed in 2020…
…and what you should do about it. Do you know what your customer experience is costing you? This webinar provided insights, strategies and inspiration to maximise the value of your customer journey.
B4 Retail, Leisure & Hospitality Day
It’s B4 Retail, Leisure & Hospitality Day at B4. So we’re highlighting some recent and not so recent articles and press releases posted by B4 members over the past year or so.
Oxford is Safe & Open
With recent events understandably creating uncertainty in the minds of many, we asked representatives from Oxford Bus Company, Royal Cars and Westgate Shopping Centre to explain what measures they are taking to ensure that Oxford is Safe and Open.
Workplace Wellbeing Day
It’s Workplace Wellbeing Day at B4. So we’re highlighting some recent and not so recent articles and press releases posted by B4 members over the past year or so.
B4 Sales & Marketing Day
It’s Sales & Marketing Day at B4. So we’re highlighting some recent and not so recent articles and press releases posted by B4 members over the past year or so.
The Future of Christmas Parties
We are in National Lockdown #2 – What does that mean for the annual office Christmas party? Are Christmas parties cancelled this year?
How your customer’s experience has changed in 2020 –...
It’s been a year like no other, and alongside the disruption to all our lives, one of the most obvious effects of the COVID-19 pandemic has been the way the dynamic of the relationships, and interactions, between businesses and their customers have profoundly changed.