Stephen Spencer

Chief Navigation Officer
Stephen will ensure every journey meets your expectations and requirements, and will specifically support assignments involving brand, marketing, customer experience, retail, and other income generation.

Stephen’s business journey started in the High Street at age 15 and took him to Regent Street, via the Tower of London, to Buckingham Palace by age 30. A combination of luck, curiosity and thinking differently enabled his contribution to the cultural retail revolution of the early 1990s.

Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. His journey features milestones such as creating the Buckingham Palace Shop, launching London’s cable car, revitalising a confectionery-themed visitor attraction, and turning a national conservation charity inside-out, from property- to customer-focus.

Stephen is a Trustee of Abbotsford, the former home of Sir Walter Scott, and now a five star-rated visitor attraction, and is also a visitor attractions quality assessor for Visit England. He keeps his optimism muscle in shape by supporting Tottenham Hotspur.

Member Content

Donna Torres of Xero
Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Disneyworld.
The Disney Way
Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Disneyworld.
B4 Retail, Leisure & Hospitality Day
Workplace Wellbeing Day
B4 Sales & Marketing Day
the future of christmas parties