Stephen Spencer

Chief Navigation Officer

About

Stephen will ensure every journey meets your expectations and requirements, and will specifically support assignments involving brand, marketing, customer experience, retail, and other income generation.

Stephen’s business journey started in the High Street at age 15 and took him to Regent Street, via the Tower of London, to Buckingham Palace by age 30. A combination of luck, curiosity and thinking differently enabled his contribution to the cultural retail revolution of the early 1990s.

Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. His journey features milestones such as creating the Buckingham Palace Shop, launching London’s cable car, revitalising a confectionery-themed visitor attraction, and turning a national conservation charity inside-out, from property- to customer-focus.

Stephen is a Trustee of Abbotsford, the former home of Sir Walter Scott, and now a five star-rated visitor attraction, and is also a visitor attractions quality assessor for Visit England. He keeps his optimism muscle in shape by supporting Tottenham Hotspur.

Organisation

Content

Energise Your Enterprise | The Innovation Toolkit

In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Bala McAlinn as they discuss the seventh and final part of the POSITIVE Compass tool: E for Energy.

Building Great Teams | The Innovation Toolkit

In this episode of The Innovation Toolkit, a series exploring tools to help businesses face the challenges of a post-COVID world, Stephen Spencer is joined by Megan Carter as they discuss the fifth part of the POSITIVE Compass tool: T for Teams.

Meet Donna Torres of Xero

On this episode of The Business Brunch, join guests Jo Bentley of The Henley Coaching Partnership, Stephen Cook of V Purposeful Strategy, Stephen Spencer of Stephen Spencer + Associates, Stewart Elliston of Freeths and Emma Bullock of Chapman Robinson & Moore as they interview special guest Donna Torres of Xero.

We’ll meet again… but how will we feel?

On this edition of The Business Brunch, we are joined by Stephen Spencer from Stephen Spencer + Associates, Wendy Ball from the Ashmolean Museum, Jon Young from BVA BDRC and Tagore Ramoutar from The Oxford Artisan Distillery as they discuss how people will react and what measures businesses should take to help visitors return to enjoy attractions and hospitality venues again.… what meeting again in the post Covid world will look and feel like.

The Disney Way

Frank Nigriello’s loyalty and long service towards his employer, Unipart, is possibly matched only by his undoubted admiration and genuine fascination for all things Disney. So when Stephen Spencer made a passing reference to Disney as possibly his optimum case study when it comes to his area of expertise, customer experience, it didn’t take a rocket scientist to work out that these two could be TV gold….and so it proved.

Oxford is Safe & Open

With recent events understandably creating uncertainty in the minds of many, we asked representatives from Oxford Bus Company, Royal Cars and Westgate Shopping Centre to explain what measures they are taking to ensure that Oxford is Safe and Open.

Workplace Wellbeing Day

It’s Workplace Wellbeing Day at B4. So we’re highlighting some recent and not so recent articles and press releases posted by B4 members over the past year or so.

B4 Sales & Marketing Day

It’s Sales & Marketing Day at B4. So we’re highlighting some recent and not so recent articles and press releases posted by B4 members over the past year or so.