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Shopper Operations and Engagement Manager, £28k – £30k

Position: Shopper Operations and Engagement Manager
Location: Didcot (OX11)
Salary: £28,000 – £30,000 per annum (+ bonus)
Hours: Monday – Friday (35 hours per week)
Experience: Recruitment, Retail, Mystery Shopping, Management, Resourcer, Internal Recruiter, Relationship Management, Manager, Management, Operations Management, Social Media, Marketing

The Opportunity

Thompson & Terry Recruitment are working with a successful and expanding local business who are looking to recruit a Shopper Operations and Engagement Manager to join their team based near Didcot, Oxfordshire.

As Shopper Operations and Engagement Manager, you will be responsible for managing a team of 4 Regional Executives. You must be confident in coaching and motivating a team to hit their KPIs and successfully drive the recruitment of mystery shoppers.

Additionally, as Shopper and Operations Engagement Manager, you will also be required to liaise with Account Managers and senior members of staff during board meetings. This will involve presenting reports as well as gaining an understanding of the requirements needed for mystery shoppers, which you must then accurately relay to your team.

Lastly, the successful Shopper and Operations Engagement Manager must be proactive and creative as you will be required to continually manage the company’s social media channels with the view to driving shopper engagement as well as producing monthly newsletters aimed at their shopper base.

The Company

Our client believes that client satisfaction is fundamental to the success of their business and are, therefore, looking to recruit candidates who are driven and motivated with exceptional attention to detail and the ability to build strong relationships with internal and external business people when required. As a reward for your hard work, our client offer really competitive benefits and opportunities for professional development.


• Confident in successfully managing and motivating a team of people
• Experience within a recruitment environment or a similar transferrable role
• Determined and self-motivated to hit or exceed your targets
• An unwavering client-focused approached and an understanding of the importance of providing seamless customer service
• An interest in and basic knowledge of marketing and social media strategy
• Intuitive, proactive and able to continually identify new ways to engage shoppers

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

Start Date