Stephen Spencer + Associates

Stephen Spencer + Associates is a collaborative consulting and training organisation with a simple purpose: to help you extract maximum value from your customers’ experience of your product or service. We provide insights, innovation, motivation and above all application, in the following disciplines:

  • Customer experience design + training
  • Change management
  • Brand communications, sales + marketing
  • Retail + hospitality
  • Project management, funding + procurement
  • Other income generation

Team Members

Stephen Spencer

Chief Navigation Officer

Lauren Groves

Creative Digital Marketing

Member Content

Donna Torres of Xero
Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Disneyworld.
The Disney Way
Stephen Spencer and Frank Nigriello reflect on the customer service lessons they’ve learned from Disneyworld.
B4 Retail, Leisure & Hospitality Day
Workplace Wellbeing Day
B4 Sales & Marketing Day
the future of christmas parties